Saket Suman
Operations Team Lead @TELUS Digital
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WORK HISTORY
Operations Team Lead @TELUS Digital
Team Leadership & Development, Operations Management, Performance Monitoring, Cross-functional Collaboration, Client & Stakeholder Management, Problem Solving & Decision Making, Process Improvement
EDUCATION
Institute of Management Technology, Ghaziabad
Bachelor of Computer Applications
CCS (Chaudhary Charan Singh)University
Bachelor's degree, Computer Science
J. J. COLLEGE, JHUMRITELAIYA, KODERMA
Intermediate with Science
ABOUT SAKET SUMAN
Experienced leader with over 9+ years in the outsourcing industry, specializing in operations management, team leadership, and client satisfaction. Currently serving as a Team Manager Operations at Telus International, where I drive team success through strategic leadership, innovative solutions, and a commitment to excellence. Skilled in creating inspiring team environments, spearheading successful pilot projects, and optimizing operational effectiveness.My career journey includes roles at Concentrix India Private Ltd. and Wipro Ltd, where I honed my expertise in coordinating process changes, evaluating employee performance, and providing top-notch technical support.I am passionate about fostering positive team dynamics, driving continuous improvement, and achieving tangible results. Recognized for my achievements with awards such as \"Superstar Supervisor,\"\"Client Champion,\" and \"Team Awesome,\" I am committed to delivering exceptional value to clients and stakeholders.Certified in Six Sigma Yellow Belt and Six Sigma White Belt, I bring a disciplined approach to problem-solving and process optimization.Open to networking and exploring new opportunities in a dynamic and growth-oriented environment. Let\'s connect!
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