Saket Agarwal

Sr. Process Specialist at IBM | Ex-AmazonianUS Healthcare|| Medical Claim adjudication|| HIPAA knowledge|| Patient health information (PHI)|| Handling client escalations & Satisfaction|| Maintaining TAT

Role
Sr Process Specialist at IBM
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Saket Agarwal

The expert in anything was once a beginner.And for being expert one have have to be a beginner.

Experience

  1. Sr Process Specialist

    IBM

    Dec 2025 — Present · Gurugram, IN

    Experienced in processing claims as per US healthcare guidelines, HIPPA guidelines command of medical insurance claim laws.• Also having knowledge of policy concepts like deductible Amt, Copay Amt, Co-insurance Amt, Medicare, Medicaid, COB and settle claims as per policy.• Provide on-floor support to team members and end users to resolve issues efficiently.• Also handling the team in absence of TL and SME, handling client escalations and satisfaction.

Education

  • Dr. A.P.J. Abdul Kalam Technical University, MANGALMAY INSTITUTE OF MANAGEMENT AND TECHNOLOGY

    Master of Business Administration - MBA, Human Resource Management, International Business.

    2019 — 2021

  • Teerthanker Mahaveer University, Moradabad

    Bachelor of Commerce (B.Com.), Business/Commerce, General

    2015 — 2018

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Saket Agarwal — Sr Process Specialist at IBM in Gurugram, HR, IN | Unifers