Sakessa Moss

About Sakessa Moss

As a seasoned New Business Coordinator with about 10 years of experience in the insurance, sales, and networking industries, I bring a unique blend of skills to the table. Throughout my career, I have honed my ability to streamline processes, build relationships, and drive results. I specialize in helping business run at their optimal level, achieve targeted goals, and stay ahead of competition.My expertise in insurance has allowed me to navigate complex policies and regulations with ease, while my experience in sales has given me a keen understanding of the importance of customer relationships. In addition, my networking skills have enabled me to forge valuable connections with industry leaders, resulting in increased business opportunities and revenue growth.I have hands-on experience fostering strategic partnerships with clients, driving revenue growth for businesses, and providing smooth experiences for clients across multiple industries. I have proven record of successfully developing and implementing high-impact integrated marketing strategies that increased sales by 35%.As the New Business Coordinator for Life and Long-Term Care, I have coordinated and mentored a team of New Business Processors and equipped them with strategies to provide adequate support for field sales agents. I also created a comprehensive manual to educate our agent and partners on the application process and guiding principles of our business. In all, I have demonstrated consistent success in managing high-performing new business processors that consistently meet and exceed targets, and improving team’s performance via effective training programs, even at the global level.I pride in my strong communication and people relation skills. I leveraged these skills to reduce customer complaints and improve overall customer satisfaction such that we consistently maintained over 97% customer satisfaction ratings during my tenure.I have also functioned in several other roles outside of a New Business Coordinator, and I have records of positively impacting the organizations in all these roles. Over time and across several industries, I have honed my expertise in conflict resolution, market research and analysis, and new business expansion. Not only that, I have also acquired in-depth understanding of these industries and I am able to provide tailored support to customers and clients accordingly.Expertise: Strategic Partnership Employee Performance Sales Optimization Client Relationship Management Conflict Resolution Market Research & Analysis.

Experience

1. New Business Coordinator

   Senior Market Sales

   May 2016 — Present · Omaha, NE, US

   Senior Market Sales® is an insurance marketing organization (IMO) that is dedicated to helping independent insurance agents leverage their time, get more clients and put their business in a position of distinction-Life and Long-term Care- Effectively managed and mentored a team of New Business Processors and equipped them with strategies to provide adequate support for field sales agents. Created a comprehensive, 145-pages manual on application process and guiding principles for agents and carriers about our business modus operandi. Assists with application processing for multiple agents and carriers with over $2 million in premium. Reduced application errors and increased successful applications by 7% by consulting with concerned agents/applicants prior to submission. Improved overall team quality and performance by 2x by training and mentoring both existing staff and new hires. Coordinated with internal staff, agents, and carriers to de-escalate fierce conflicts; resolved client’s complaint promptly resulting in high customer satisfaction ratings-Medicare and Insuractive- Managed a team of New Business Processors to provide support for In-House and Field Agents selling Medicare and Life Insurance. Secured deals and processed applications for multiple agents and carriers while ensuring 100% accuracy and compliance with clients’ requirements. Served as a subject matter expert for Medicare products and provided training and education to internal staff, agents, and carriers. Gained agent\'s trust and built loyal agent base by processing their applications properly before submitting to the carrier to ensure policies are quickly issued.

Education

• Bellevue University

  BS, Business Administration

  2004 — 2009

• University of Nebraska at Omaha

  Business Administration

  1996 — 1998

• Metropolitan Community College

  Associates, Business Transfer

  2001 — 2004