Saken Moldatayev

About Saken Moldatayev

Hi, I’m Saken.I’m a customer-focused professional with 10+ years of experience in hospitality and banking, working in fast-paced, high-pressure environments.I was part of the pre-opening team at Hilton Astana and later worked at Wells Fargo, where I was promoted from Teller to Personal Banker within 6 months. My experience includes working directly with customers, handling complex requests, and helping clients adopt digital banking tools.I’ve built my career around building trust, solving problems end-to-end, and creating a smooth customer experience.I’m interested in opportunities in Customer Success, Onboarding, and Implementation, where I can continue building on my customer experience and technical foundation.

Experience

1. Private Dining Server

   Gibsons Restaurant Group

   Jul 2022 — Present

   Partnered with Event Manager to coordinate onboarding and execution of 40+ monthly corporate events, translating client requirements into structured operational plans- Generated $11,500 in expansion revenue over 24 months by managing client relationships and identifying upsell opportunities- Maintained 95%+ guest satisfaction score by resolving real-time escalations and ensuring consistent service quality- Coordinated across Sales, Culinary, and Operations teams to ensure seamless execution of high-volume events (up to 100+ attendees)- Trained and mentored new team members on service standards and operational procedures to ensure consistent client experience.

Education

• Eurasian Humanities Institute

  Bachelor's degree

  2013 — 2016