Sajith Thundiyil
Delivery Leader | MBA- IIMK
- Role
- Key Delivery Manager at LTIMindtree
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Sajith Thundiyil
More than two decades of IT experience in leading geographically distributed teams to…
Experience
Key Delivery Manager
Dec 2005 — Present · Chennai, IN
More than two decades of IT experience in leading geographically distributed teams to deliver value added IT services for the US region, Europe (UK, France, Denmark, Poland) and Asia-Pacific (Japan, India) Expertise in establishing accounts from scratch and increasing revenue of accounts through account farming with P&L responsibility Played successfully the role of Account Manager at onsite and Delivery Head at offshoreCurrently responsible for growth and delivery of four accounts from Nordic region. Key responsibilities include o Establish & manage governance and overall deliveryo Grow the account through account farmingo Establish & maintain positive working relationshipo P&L Responsibility o Forecast & Manage Revenue, Volume, Cost & Investmento Perform customer negotiations - MSA, Proposals, Contract Commercials o Providing leadership to DMs, Program/ Project Managerso Resource recruitment and skill development Established 6 accounts from scratch with growth and delivery responsibility o Established Governance – Steering Committee, Operational & Program/ Project levelo Built Client Relationship & grown accounts through farmingo Responsible for MSA/ contract negotiationso Completely responsible for overall delivery managemento Responsible for resource on-boarding and mentoring DMs/ PMso Responsible for Converting Resource Augmentation/ client responsible projects to Managed Service ProjectsResponsible for Revenue, EBIT/ PAT, Customer Satisfaction & AttritionWorked as Account Manager for a strategic account at US for 2 yearso Improved customer satisfaction from 56% to 84% o Won two new logos based on hub & spoke modelStarted a new center at Poland for LTIAchieved maximum CSAT score and minimum attrition in 2018-19 and 20••••22 among Nordic accounts
Education
Indian Institute of Management, Kozhikode
Master of Business Administration - MBA
Vellore Institute of Technology
MCA
1994 — 1997
Skills
- Testing
- Web Applications
- Account Management
- Web Services
- Sdlc
- Manufacturing
- Agile Methodologies
- Program Management
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