Sajith Mohamed
Support Account Manager || Customer Success Manager || Cloud Solutions || AI Fundamentals || AWS-Azure-GCP Certified || Associate Cloud Architect || Service Delivery Manager
- Role
- Account Support Manager at NetApp
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sajith Mohamed
Seasoned 7 years of experience in the IT industry-Address customers critical technical issues (escalations) and non-technical issues and coordinate necessary support activities-Created several Macros and Python scripts to automate some repeated tasks-Ensure that all recommended Best Practices are adhered to for maximizing product optimization and uptime-Managing over 40+ Customer accounts and applying NetApp knowledge to improve the overall support experience-Provide informed strategic planning, storage support best practices and upgrade advice-Maintain customer install base information in NetApp system of record up to date-Monitor customer open cases during business hours-Monitor customers systems utilizing AutoSupport(AIQ) and -Support Console to identify potential problems and trends, and subsequently make the necessary recommendations to resolve them to ensure optimal performance of these systems.
Experience
Account Support Manager
Nov 2019 — Present · Bengaluru, IN
Education
Anna University
Bachelor of Technology - BTech, Information Technology, A
2010 — 2014
Anna University
Bachelor of Technology - BTech, Information Technology
2010 — 2014
Anna University
Bachelor of Technology - BTech, Information Technology, A
2010 — 2014
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