Sajith K Muliyar

About Sajith K Muliyar

Achievement-driven professional with an experience of over 12 years. Bank…

Experience

1. Manager

   Conduent

   Jul 2018 — Present · IN

   Managing Team of 30 members of Travel & Expenses team• Team to ensure all received claims and queries are action on agreed TAT.• Handling escalations and emails client queries and preparing RCA• MIS reports that are required for daily/weekly/monthly dashboards• Involving in various operational Meeting• Conducting Monthly TDC Meeting• Handling SLA, KPI work allocation, clearing queries for management.• Maintain, update, and improve desktop procedure manual.• Algin with internal compliance team to improve audit on the expense claims.Project Management:Collaborating with Program Manager to understand objectives, deliverables, dependencies & timelinesCoordinate with business users and technical team for acceptable solution & deliverables.Gather requirements and prepare Business Requirement DocumentWork with project stakeholders to translate their requirements into new functionalitiesAnalyze current state of data flow with SME and document the informationCo-ordinate team huddles/daily progress meetings based on the agile frameworkTrack the weekly burn down progress and provide fortnightly updates to management Prepare test schedules and coordinate manual testingMaintain defect trackers to track the history on open issuesCreate handover material and training documentation for operations teamsFMEA Analysis\'s,