Sajin Sojan
Technical Support Engineer @Industrus Tech
Signup · Get unlimited contacts
WORK HISTORY
Technical Support Engineer @Industrus Tech
GB
Delivered first and second-line support, resolving hardware and software issues across laptops,desktops, printers, and enterprise applications.•Managed incident tickets via ServiceNow/Jira, ensuring SLA adherence and escalating critical issuespromptly.•Supported cloud environments (AWS, Azure), including account setup, resource monitoring, andtroubleshooting service interruptions.•Administered Active Directory and Group Policy for user accounts, password resets, accesspermissions, and security compliance.•Configured and supported VPN and Citrix environments, enabling secure and reliable remote access fordistributed teams.•Performed OS installations, patch management, and software deployment, reducing systemvulnerabilities and downtime.•Assisted in server and network monitoring using tools such as Nagios and CloudWatch, improvingproactive incident detection.•Collaborated with cross-functional teams to resolve recurring incidents, feeding into problemmanagement processes.•Documented troubleshooting procedures and created knowledge base articles, reducing repeat queriesby end-users.•Gained practical exposure to ITIL-based processes, including incident, problem, and changemanagement workflows.
EDUCATION
De Montfort University
Master of Science (MSc)
University of Calicut
Bachelor's degree (Equivalent to UK BEng (Hons))
ABOUT SAJIN SOJAN
Victoria Solutions provided hands-on experience in data processing, visualization, and statistical modeling using Python, SQL, Power BI, and Tableau. Contributed to executive decision support by delivering interactive dashboards and impactful projects, including a churn analysis that reduced churn by 12%. Currently pursuing an MSc in Data Analytics at De Montfort University, focusing on advanced data processing and predictive modeling techniques. Motivated to translate complex datasets into actionable insights, leveraging technical expertise and a data-driven approach to solve real-world challenges.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.