Sajied Ahmed

Deloitte (Usi) Analyst Iii @Deloitte

Hyderabad, IN

Provided application and operational support for Intela, Deloitte’s global tax engagement platform, supporting US and global tax teams. • Managed incidents, service requests, and user queries while meeting defined SLA and quality standards. • Assisted users with access management, platform navigation, workflow issues, and functional troubleshooting. • Performed testing and validation of new Intela releases, ensuring defect identification, fix verification, and production readiness. • Worked closely with development, QA, and business teams to report issues, track defects, and support release deployments. • Utilized programming and data-handling knowledge, including JSON, to analyze request/response data, validate configurations, and support issue investigation. • Supported onboarding activities, data validation, documentation updates, and continuous process improvements.Managed incidents, service requests, and escalations using ServiceNow, adhering to ITSM processes, SLAs, and quality standards. • Worked within Customer Service Management (CSM) workflows to ensure effective communication, tracking, and resolution of user issues. • Assisted users with access management, platform navigation, workflow issues, and functional troubleshooting. • Performed testing and validation of new Intela releases, ensuring defect identification, fix verification, and production readiness. • Validated APIs using Swagger and Postman, analyzing request/response payloads to support issue investigation and testing activities. • Applied basic programming and data-handling knowledge, including JSON, to validate configurations, troubleshoot integrations, and analyze logs. • Collaborated with development, QA, and operations teams to support deployments and changes across DevOps CI/CD pipelines. • Contributed to documentation, knowledge base updates, onboarding support, and continuous process improvements.