Sajid Ahmed

About Sajid Ahmed

With over 20 years of experience in Information Technology and Digital Transformation, I…

Experience

1. Sr Staff - Technical Product Manager Owner

   GE医疗

   Dec 2018 — Present

   Taking GE Healthcare\'s Customer Master journey to the next level,we decided to go full fledge on realizing the dream of achieving wing-to-wing (W2W) customer master. The focus is on closing the gaps for a full W2W customer master across functions-Commercial, Supply Chain,Finance,Services. The previous customer master journeys, especially consolidating everything around commercial side of business (in SFDC),has given enough ammunition to the organization to go big & beyond Commercial function on customer master. The key to target solution in this journey: • Enable enterprise to integrate customer digital thread across it\'s lifecycle to solve for data, process & platform challenges • Business outcome>Improved billing quality to generate cash,cycle time, productivity • Establishing holistic X-functional customer data management process • Systems integration enabling the process, through customer lifecycle,including Post-sales support/Supply Chain,Services,Finance & renewals • Systemic customer data management capabilities to assist with data quality,eliminate manual errors/redundant data entry efforts • Enable common definition of customer across business functions • Establish comprehensive 360 & different relationship hierarchies like commercial,Financial,Legal • Enable real-time insights for omnichannel personalized CX We selected Reltio Connected Customer 360, a 3rd generation SaaS based Customer MDM platform to deliver mission-critical connected customer data needed to power connected customer experiences across process touch points As a Product Manager/Owner in this big initiative,primary my focus areas are - Drive MDM tool selection,Application Design,Data Architecture,Simplify Customer Onboarding Process,Sprint Planning.all these with x-function & x-team collaborations. Playing a key role in conceptualizing customer data foundation that would help bring contextual & personalized experiences across channel of customer engagement,enabling omnichannel selling.

Skills

• Oracle
• Ihe
• Software Development Life Cycle (Sdlc)
• Enterprise Architecture
• Requirements Analysis
• Eai
• IT Strategy
• Project Management
• Pmp
• Sdlc
• Program Management
• Crm
• Agile Methodologies
• Business Analysis
• Software Project Management
• Solution Architecture
• Vendor Management
• Integration
• Soa