Sajida Siddiqua

the Hamlet Resort @The Hamlet Resort

Hyderabad, IN

Administrative Support: Provide overall administrative support to the sales team, including managing schedules, filing documents, and handling general correspondence. Client & Lead Management: Respond to customer inquiries, manage incoming lead information, and maintain organized client databases using CRM software. Sales Material Preparation: Assist in preparing sales presentations, proposals, contracts, and marketing materials to showcase the hotel\'s offerings. Event Coordination: Help coordinate and execute sales activities, manage client bookings for meetings and events, and assist with event logistics like room blocks and setups. Documentation: Prepare important sales documents, such as group resumes and Banquet Event Orders (BEOs), ensuring all information is accurate and communicated effectively. Internal Coordination: Liaise with various hotel departments, such as events, operations, and catering, to ensure that client needs are met and events run smoothly. Customer Service: Act as a point of contact for clients, providing information, resolving issues, and ensuring high levels of customer satisfaction. Reporting & Market Research: Generate reports on sales activities, maintain sales files, and conduct market research to identify new business opportunities. Sales Strategy Support: Assist in implementing sales strategies, monitoring the hotel\'s digital reputation, and identifying opportunities to upsell services.

JPNES

Bachelor of Technology - BTech

Andhra University

Master of Business Administration - MBA