Sajeda Sultana

Sr Dev Lead Architect @Urban Food Alliance

US

Case Management System: Developed a Dynamics 365-based solution to manage donor cases, leveraging features like automatic case creation (via Power Automate and Copilot Studio) and Email-to-Case integration, reducing manual efforts and improving response times.• Omnichannel & Twilio Integration: Configured Dynamics 365 Omnichannel with Twilio to enable SMS and WhatsApp communication, increasing customer satisfaction and optimizing multi-channel donor interactions.• Unified Case Routing: Implemented Dynamics 365\'s \"Unified Routing\" feature to intelligently assign donor cases based on predefined criteria, enhancing agent productivity and donor experience.• Donor Portal: Built a Power Pages portal for real-time donor updates and easy access to contribution reports.• Event Management: Developed an event registration portal integrated with Stripe payments and automated notifications using Power Automate.• AI-Powered Chatbots: Deployed intelligent chatbots for donor queries and internal knowledge management, reducing response times and enhancing user satisfaction.• Real-Time Analytics: Created Power BI dashboards to provide actionable insights for donation tracking and operational efficiency.•Mobile App Development: Designed a cross-platform mobile application using Flutter, integrating Dataverse and Office 365 for seamless user experiences.

BEPZA Public School & College

High School Diploma

Nobarun International

Middle School Diploma

Comilla University

Bachelor of Science, Computer Engineering