Sajed Sayed

About Sajed Sayed

Of the service level and implement recommendations for improvement when necessary. Maintaining customer satisfaction by ensuring the efficient and safe freight operation services, including the following:Negotiate contracts with our overseas agents, shipping lines and airlines to reach the most competitive rates and a professional service package to maintain and develop profitable business with new & existing customers.Coordinate with our overseas agents to build an economical air and sea freight consolidation in order to absorb and cut the possible costs.Communicate with the customers and overseas suppliers to ensure all requirements are accurately met, especially for regular traffics,(specific customs area at destinations, special requests for issuing B/Ls)Monitoring freight processes and reviewing performance against the preset goals.Instigating projects designed to improve customer satisfaction.Handle customer complaints and ensure recovery action is taken promptly and appropriately.Assist in the acquisition of new accounts, in addition to new contracts for the working customers.Negotiate service-level agreements with major customers in a regular periodical basis. • Schedule and assign work among the team members to meet customer’s requirements.Stimulating new service campaigns and attractive offers to encourage sales before/during the downturn seasons.Supervise employees to ensure proper, timely execution of daily duties.Developing relationship with key personnel’s in various organizations for business development.Negotiating profitable business deals with the Exporters and Importers.Providing proper service to the existing clients with updated status.Handling services like Freight, Custom Clearance, Transportation and Forwarding.Providing value added customer services by attending to customer queries

Experience

1. Logistics Operations

   Cvloginternational

   Nov 2024 — Present

   Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment. Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.coordinating and managing the movement of goods from origin to destination by arranging transportation, customs clearance, documentation, and tracking shipments, ensuring timely delivery while optimizing costs and complying with regulations, often working closely with clients, carriers, and other stakeholders within the supply chain.Shipment planning and booking:Assessing client needs, determining the most appropriate mode of transport (air, sea, land) based on cost, time sensitivity, and cargo type.Negotiating rates and booking space with carriers.Creating detailed shipping schedules and itineraries.Documentation and compliance:Preparing and processing necessary shipping documents like bills of lading, commercial invoices, customs declarations, and export/import permits.Ensuring compliance with international trade regulations and customs procedures.Managing customs brokerage processes when required.Shipment tracking and monitoring:Utilizing tracking systems to monitor shipment progress and proactively address any delays or issues.Communicating shipment updates to clients and relevant parties.Logistics coordination:Arranging pick-up and delivery services.Coordinating warehousing and storage when necessary.Managing freight consolidation for multiple shipments.Customer service:Maintaining strong client relationships by addressing inquiries, resolving issues, and providing timely information.Proactively communicating with clients on potential challenges and solutions.

Education

• Millennium Institute of Management Aurangabad

  Master of Business Administration (MBA), FINANCE

  2009 — 2011