Sajan Vincent

About Sajan Vincent

As an Enterprise Account Manager for Maplytics, at Inogic, a Leading Microsoft Gold ISV…

Experience

1. Account Manager Enterprise Sales

   Inogic

   Mar 2022 — Present · Navi Mumbai, IN

   As the Enterprise Account Manager at Inogic, here a glimpse of what l do:• Build and Maintain Relationships: I develop and nurture strong, long-term relationships with our enterprise clients.• Client Advocate: I act as the main point of contact for client inquiries, issues, and escalations, ensuring their needs are addressed promptly.• Collaborate: I work closely with technical teams to ensure the successful delivery of our solutions and services.• Strategic Planning: I contribute to creating and implementing strategic engagement plans tailored to client objectives, driving mutual growth and success.• Drive Growth: Identify and pursue upsell and cross-sell opportunities to maximize account growth.• Monitor and Report: Keep a close eye on key accounts and ensure better client satisfaction, providing regular updates to our leadership team.• Client Satisfaction: Enhance client satisfaction by actively seeking 5-star ratings, positive reviews, and case studies reflecting the value and benefits they receive from Maplytics and our services.• Renewal Management: Oversee the entire annual renewal process, ensuring timely and successful renewals to maintain ongoing business and negotiations to ensure favorable terms for both clients and Inogic.• Customer Retention: I develop and execute strategies to improve customer retention rates, identifying and addressing potential risks that could lead to churn.• Forecasting & Reporting: Monitor Maplytics renewal pipelines, provide accurate forecasts, and report renewal performance metrics to leadership.As the Partner Development Manager at Inogic, I also do:• Nurturing and Growing Partner Relationships – dedicated point of contact for partners.• Enabling Partner Success – helping partners sell better by enhancing their knowledge of Inogic products.• Maximizing Partner Relationship Value - driving up-sell and cross-sell initiatives.