Sajan Singh

Vendor Management||LSSYB||LSSGB||CAPM||Agile Scrum Master

Role: Assistant Manager - Quality Assurance at Flipkart
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

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Experience

Assistant Manager - Quality Assurance
Flipkart
Oct 2022 — Present · Bengaluru, IN
Vendor Managemento As a Partner Manager, leading the center with 40+ QAs overseeing all aspects of quality and compliance audits.o Oversee partnerships with external QA, ensuring they meet agreed quality standards, staffing levels, and compliance requirements.o Monitor and evaluate the performance of vendor-managed QA teams to meet SLAs and business goals.o Ensure optimal staffing across vendor teams, facilitating onboarding or reallocating resources as needed to balance workload. Assistant Manager - Quality Assuranceo Accountable for the performance and development of 25+ in-house QAs.o Responsible for quality deliverables and staffing adequacy across 8+ vendor teams.o Supervised QA teams, ensuring adherence to quality standards, procedures and KPIs.o Oversee the planning and execution of quality audits to ensure adherence to compliance and customer service standards.o Identify gaps through data analysis and audits, implementing action plans for continuous improvement in QA processes.o Communicate quality trends, issues, and insights to stakeholders, recommending action plans.

Education

Bangalore University
Bachelor of Commerce - BCom

Contact information

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•••••@flipkart.com
Personal email
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Current company

Flipkart

Technology, Information and Internet · 10K employees · Founded 2007 · Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, IN

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximising for customers, stakeholders, and the planet at large! At Flipkart, our promise to every Flipster is - getting an opportunity to leave a mark and create their own legacy, the freedom to experiment, learn and grow, work with the industry’s brightest minds as part of a diverse team and we will extend our culture of care to them to ensure that they can focus on doing their best work. Driven by audacity, bias for action, customer first, integrity and inclusion – Flipsters have pioneered solutions that have transformed digital commerce in India. From the industry-first introduction of cash-on-delivery in 2010 to the launch of voice search and multiple vernacular interfaces in 2021 that have made e-commerce a very inclusive experience, Flipkart continues the exciting journey of solving for the Indian customer. We understand that your own aspirations and journeys are unique. So you choose what you want to maximise, and we provide you the platform for it - because when you maximise, we maximise. Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Wholesale, Flipkart Health+, Cleartrip, and Myntra. Get in touch with our experts for support with your orders here: https://www.flipkart.com/helpcentre

flipkart.com

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Experience

Assistant Manager - Quality Assurance

Education

Bangalore University

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