Sajan Samuel

Customer Service Lead @Sartorius

Pune, IN

Provide high quality services and support to customers and ensure a smooth flow of all service inquiries site interventions, troubleshooting• In charge of preventive & corrective maintenance interventions• Organizing interventions schedule/working load and manage local subcontracting of services• Project management / coordination• Organizing systematic kick off meeting with client and technical team.• Supervision and regular reporting of project progress.• Coordinate local manufacturing if any (from specifications, PO until QC and reception of goods)• Responsible for equipment commissioning (either on site or subcontractor workshop), including installation/FAT/SAT/IOQ/Trainings• Follow any project deviation until closure• Record and follow all customer complaints until closure• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.