Sajan Samuel

Customer Service Lead at Sartorius Stedim India Pvt Limited

Role: Customer Service Lead at Sartorius
Location: Thane, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Sajan Samuel

Responsible for costing and quotation preparation/elaboration purchasing and…

Experience

Customer Service Lead
Sartorius
Feb 2022 — Present · Pune, IN
Provide high quality services and support to customers and ensure a smooth flow of all service inquiries site interventions, troubleshooting• In charge of preventive & corrective maintenance interventions• Organizing interventions schedule/working load and manage local subcontracting of services• Project management / coordination• Organizing systematic kick off meeting with client and technical team.• Supervision and regular reporting of project progress.• Coordinate local manufacturing if any (from specifications, PO until QC and reception of goods)• Responsible for equipment commissioning (either on site or subcontractor workshop), including installation/FAT/SAT/IOQ/Trainings• Follow any project deviation until closure• Record and follow all customer complaints until closure• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.

Skills

Cement Plant
Unity Pro
Allen Bradley Plc
Siemens S7 -400
Automation Engineer
Autocad
Leadership
Membrane Separations
Scada
Project Management
Microsoft Word
Schneider Plc
Siemens S7-300
Industrial Ethernet
Coal Handling Plant
Plc Programming
Power Management System
Profibus
Modbus Communication
Microsoft Excel
Simatic Manager
High-Performance Liquid Chromatography (Hplc)
Siemens S7 -400

Contact information

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Work email
•••••@sartorius.com
Personal email
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Current company

Sartorius

Biotechnology Research · 10K employees · Founded 1870

Sartorius is a leading international partner of biopharma research and manufacturing. We help our customers simplify progress from drug discovery to manufacturing so that more people can have access to better medicine. And simplifying progress starts with our employees who move things forward by realizing ambitious ideas and growing alongside with the company. Our product portfolio covers two customer groups: With innovative laboratory instruments and consumables, Sartorius focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. Our broad bioprocess product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with more than 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2025, Sartorius generated sales revenue of around 3.5 billion euros. Currently, more than 14,000 employees from 110+ nations are working for customers around the globe. Join our team, partner or collaborate with us.

sartorius.com

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