Sajal Chauhan
Data Analytics | Python | Power BI | SQL | Advanced Excel | Business Analyst
- Role
- Senior Mis Executive Data Analyst at Policybazaar.com
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sajal Chauhan
I\'m passionate about transforming data into actionable insights and driving business…
Experience
Senior Mis Executive Data Analyst
Sep 2024 — Present · Gurugram, IN
Analyzing customer data to extract actionable insights for process enhancement.• Monitored and evaluated KPIs such as call flow, average handling time, closures, customer satisfaction using excel and SQL, improving closures and customer satisfaction by 15%.• Developed comprehensive reports and dashboards using excel to present findings, enabling datadriven decision-making for strategic process optimization.• Analysis of call flow data to identify bottlenecks, reduce repeat customers inquiries by 5%,improve first-call resolutions by 3% and increase closures through targeting high ageing cases.• Collaborated cross-functionally to provide support through data analysis for identification of root cause, and issue resolution and communication, reducing process TAT by 5%.
Education
Maharshi Patanjali Vidya Mandir
High School
2003 — 2018
Delhi University
Bachelor of Arts (History Honours)
2019 — 2022
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