Sajal Sage Sharma
Senior Success Guide @Salesforce
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WORK HISTORY
Senior Success Guide @Salesforce
Hyderabad, IN
EDUCATION
Indian Maritime University, Chennai
Diploma of Education, Nautical science
Jaipur National University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT SAJAL SAGE SHARMA
Customer Success & Solutions-Focused SaaS Professional | Enterprise CRM | Adoption, Retention & Revenue GrowthI help B2B SaaS organizations drive measurable customer outcomes through structured onboarding, strategic engagement, and data-driven adoption strategies.With experience managing enterprise and commercial portfolios at Salesforce and Freshworks, I specialize in post-sales implementation, executive stakeholder management, and cross-functional collaboration across Product, Engineering, and Sales. My work spans onboarding, health monitoring, escalation management, and expansion strategy—ensuring both customer satisfaction and revenue growth.I bring a strong blend of business acumen and technical capability, including CRM expertise, API integrations, workflow configuration, and consultative solution alignment. Enterprise Customer Success & Account Strategy SaaS Implementation & Platform Optimization CRM Expertise (Salesforce Certified) Revenue Expansion & Retention Strategy Executive & Cross-Functional Leadership Data-Driven Decision MakingI thrive in fast-paced, growth-focused environments and am open to opportunities across India and the Middle East (Dubai/UAE) in Customer Success, Solutions Engineering, and SaaS Implementation roles.Let’s connect.
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