Saiyed Mohammad Imran

About Saiyed Mohammad Imran

As an accomplished professional with 8 Yrs of experience with Teleperformance, Indore, I seek this opportunity to work on my Professional upskilling and experience exposure towards better career opportunities. My skills and trainings have added value to the organization and I am excited for this opportunity to further expandmy scope. In my current role as a Assistant Manager FPA, I have gained the knowledge and experience required to hit the production ground and start making an immediate contribution right away. I carry a Dynamic Experience with FPA, Quality, Training, Transaction and Operations. Here are few highlights of my professional skills and achievements that I earned while working with Teleperformance. • Experience of working with 7 LOB. • Carry Understanding of Customer Centre Matrix and have Contact Centre Decoding Aptitude. • BEST, TOPS, and COPC Six Sigma Lean Certified • Completed 4 Successful transitions. • Several Client and SLT appreciations over work attitude. In my work experience, I have gained practical experience over Smart Assist, Yoda and several other CRM’s & Knowledge Base Portals. My resume will let you know more about my achievements and qualities. Above mentioned qualities combined with my persona as a problem solver, team player, motivator and leader have cultivated great results in terms of KPI’s and have always been successful in generating leaders. I would welcome the opportunity to speak with you to discuss how my experience and skills could make a major impact on our organizational success. I look forward to hear from you, and thank you for your time.

Experience

1. Operations Manager

   TP

   Apr 2022 — Present · Indore, IN

Education

• MIST INDORE

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering