Saiteja Yalla

About Saiteja Yalla

Having accumulated more than 7 years of experience in Technical and Product support for SaaS (Software as a Service) platforms, I have developed a robust proficiency in debugging and troubleshooting a wide array of SaaS product-related issues. My strength lies in efficiently communicating with clients and effectively resolving their concerns. At present, I am actively looking for an organization that can offer opportunities to further advance my skills and allow me to contribute to both the company\'s growth and my professional development.

Experience

1. Technical Account Manager

   Freshworks

   Jun 2024 — Present · Hyderabad, IN

   I am thrilled to announce that I have joined Freshworks as a Technical Account Manager! In this role, I am working for a product -\"FreshChat\"Freshchat is a modern messaging software designed for sales and customer engagement teams, enabling communication with prospects and customers across websites, mobile apps, and social media. It helps businesses drive sales through automated campaigns and user behavior tracking, while also supporting customer interactions with features like bots, FAQs, and automatic chat routing.Launched in October 2017, Freshchat has quickly gained traction, serving clients such as Nokia, MakeMyTrip, Chargebee, Klarna, SharafDG, and GovSpend. It is a product of Freshworks Inc, headquartered in San Francisco, with offices in Chennai, London, Berlin, and Sydney. The company is backed by investors including Accel Partners, Google Capital, Sequoia Capital, and Tiger Global.Key Responsibilities:As part of my role, I- Build strong relationships with customers, providing technical assistance to enhance their support capabilities- Collaborate with customers and engineers to assess needs, determine system requirements, and solve problems effectively- Develop and present tailored proposals, including industry-specific solutions- Prepare and deliver technical presentations to explain products or services- Assist customers in strategizing to enhance their customer support operations- Proactively engage with customers to suggest improvements to their setups, maximizing the benefits of Freshchat features- Understand customer use cases and configure their accounts to align with their business needs- Manage support content and oversee the Support Portal for Freshchat.

Education

• Aditya Engineering College, Surampalem , East Godavari District

  Bachelor of Technology (B.Tech.)

  2012 — 2016

Skills

• Sql
• Customer Service
• Java
• Microsoft Excel
• Project Management
• Management
• Microsoft Office
• Leadership
• Microsoft Word
• Html