Saiteja Konda
Forgerock Sre Engineer @Tata Consultancy Services
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WORK HISTORY
Forgerock Sre Engineer @Tata Consultancy Services
Hyderabad, IN
Worked on ForgeRock-based IAM support project focused on managing and supporting authentication, authorization, and identity lifecycle activities. Handled P3/P4 incidents related to user authentication, authorization, provisioning, and deprovisioning. Actively participated in change KT calls and performed post-change validations to ensure application integrity. Ensured system reliability through proactive monitoring using tools like Dynatrace, Splunk, Prometheus, Grafana, and APIs. Analyzed incidents by reviewing Splunk logs, and investigated OTP delivery issues using mPulse and SendGrid. Also contributed to operational excellence through OPEX reporting and preparation of Minutes of Meeting (MoM) post changes.
EDUCATION
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Computer science & engineering
ABOUT SAITEJA KONDA
IAM Support Engineer with 3+ years of experience in managing authentication and authorization systems using IBM ISAM and ForgeRock. Skilled in incident management, server/application monitoring (Splunk, BEM, Dynatrace, Prometheus, Grafana), and certificate renewal via CLI (Putty) and GUI (LMI). Experienced in handling provisioning/deprovisioning issues, analyzing logs, coordinating with partner teams for changes, and performing post-change validations. Strong understanding of OTP troubleshooting (mPulse, SendGrid) and preparing OPEX/MoM
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