Sai Spandana Reddy Bobba

Experience

1. Business Analyst

   The Cigna Group

   Aug 2022 — Present · TX, US

   Spearheaded the Patient Engagement Enhancement Initiative to develop a digital communication platform aimed at increasing patient engagement and satisfaction metrics. • Conducted comprehensive stakeholder interviews and focus groups, collaborating with healthcare providers and patients to gather detailed requirements and expectations for the platform’s functionality and user experience.• Utilized SQL to analyze over patient interaction records, identifying key trends and areas for improvement in patient engagement, which informed the design and features of the new platform. • Developed a detailed project roadmap outlining critical milestones and deliverables, aligning the initiative with strategic organizational goals and ensuring timely execution. • Developed real-time dashboards using Power BI to present patient engagement insights and system usage metrics to stakeholders, enhancing data visibility by 30% and supporting informed decision-making, which led to 20% improvement in response times to patient inquiries.• Implemented Amazon S3 for secure and cost-effective storage of patient interaction data, configuring access controls and encryption to ensure HIPAA compliance which enabled efficient retrieval and management of large datasets, facilitating seamless integration with AWS Glue for data transformation and analysis.

Education

• ICFAI Business School

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• The University of Texas at Arlington

  Master of Science - MS, Human Resources Management/Personnel Administration, General

• Lindsey Wilson University

  Masters, Information technology management