Saish Karmali

Clinical Coordinator (Bilingual English Spanish) @Pure Medical Group Llc

US

Key Responsibilities: Manage inbound and outbound calls in both English and Spanish, ensuring effective communication with patients and healthcare providers.⏰ Send timely reminders to patients about their upcoming appointments, contributing to reduced no-shows and improved patient compliance. Maintain accurate Electronic Health Records (EHR) and handle Customer Relationship Management (CRM) on the platform, ensuring up-to-date patient information and smooth operations. Create patient IDs in the EMR system after sending their insurance for verification, streamlining the patient onboarding process. Perform intake procedures for new Spanish-speaking clients, ensuring thorough and culturally appropriate support. Send and update faxes, including processing new faxes received, ensuring proper documentation and timely responses. Oversee providers\' schedules and manage the entire scheduling process for recurring patient appointments, ensuring alignment with patient and provider availability. Follow up with patients and providers to ensure timely coordination of care, including appointment confirmations and updates. Respond to emails in a timely manner, ensuring effective communication with patients, providers, and other stakeholders. Coordinate with pharmacies regarding patients\' medication refill requests, ensuring timely processing. Send daily reports to management, providing insights on patient scheduling, coordination, and overall workflow.

Don Bosco College of Engineering, Fatorda, Goa

Bachelor of Technology - BTech, Electronics and Telecommunication Engineering

Fluent Fast Academy

Spanish Language and Literature