Sairam Gande
Technical Writer | Crafting Comprehensive Documentation | Information Developer Cybersecurity | API Documentation | Cloud User | Maintenance | Operation | Fault finding Manuals
- Role
- Senior Technical Writer at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sairam Gande
Technical Writer with 8+ years of experience turning complex concepts into clear…
Experience
Senior Technical Writer
Sep 2022 — Present · Hyderabad, IN
Worked on cybersecurity platforms and identity & access management (IAM) tools developed for Novartis, focusing on internal IT security compliance and threat mitigation systems.• Working for Novartis client as senior technical writer.• Developing, revising and maintaining technical documents including user guides, work instructions, SOPs, process documents and training materials.• Analysed customer feedback to identify areas needing improvement in documentation.• Reviewed existing documentation for accuracy and completeness.• Collaborated with engineering teams to ensure understanding of product functionality and gathering requirements from various stakeholders and prepare User Requirement Specification (URS) and Functional Specification (FS).• Engaged with customer support teams to identify common user issues and reflected solutions in documentation.• Contributed to the creation of online help systems, FAQs, and support portals to enhance user assistance. • Created templates that could be used by other writers in the department.• Drafted diagrams, illustrations and flowcharts to make complex concepts easier to understand.• Managed multiple simultaneous projects while adhering to tight deadlines.
Education
INSTITUTE OF AERONAUTICAL ENGINEERING
Bachelor of Technology
2010 — 2014
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