Sai Raghavendra

Machine Learning and Ai Engineer @JPMorganChase

US

Spearheaded the design and deployment of a rules-driven conversational AI framework at JPMC, enabling AI agents to autonomously resolve routine customer inquiries and reduce direct human intervention by 45%.•Architected end-to-end NLP pipelines using BERT and RoBERTa to classify incoming customer messages, extract intents, and enforce compliance policies, achieving 92% intent-detection accuracy across multiple channels.•Developed custom GPT-based dialogue modules constrained by bank-specific regulations and security protocols, ensuring all generated responses adhered to JPMC’s risk and compliance guidelines.•Implemented automated content moderation workflows for chat interactions, leveraging Transformer models to detect and mask sensitive financial information, reducing manual review workload by 60%.•Led the integration of Federated Learning techniques to privately train personalization models on customer devices, preserving data privacy while delivering tailored conversational experiences.•Designed and maintained dynamic rule sets governing escalation thresholds, routing edge-case or high-risk queries to live agents only when required, improving first-contact resolution rates.•Built and optimized retraining pipelines in AWS SageMaker for continuous model improvement, incorporating automated data ingestion, feature drift monitoring, and Bayesian hyperparameter tuning.•Introduced AI interpretability dashboards using LIME and SHAP to visualize decision logic for compliance teams and stakeholders, reinforcing trust in automated customer interactions.•Collaborated with cybersecurity and legal teams to embed Explainable AI (XAI) principles into the development lifecycle, ensuring full auditability of any automated customer guidance.•Piloted multilingual support using Transformer-based NER and sentiment analysis, enabling consistent, rules-compliant chatbot services for global customer segments and reducing translation overhead.

KL University

Bachelor of Technology - BTech

Christian Brothers University

Master's Degree