Saiprasad Kaldhone

Client Support Manager @Techcare Medical Services Pvt. Ltd

Maharashtra, IN

Led a team of client support specialists to provide high-quality service and resolution for clients, ensuring SLAs were met and customer expectations exceeded.• managed the end-to-end incident resolution process for client-related issues, handling high-priority incidents with urgency and ensuring swift communication with clients throughout the incident lifecycle.• Acted as the primary escalation point for client concerns, ensuring rapid resolution of service disruptions and maintaining customer satisfaction.• Worked closely with technical teams to understand root causes and ensure long-term solutions were implemented to prevent recurring issues.• Developed and maintained incident management procedures, ensuring that client issues were logged, tracked, and communicated effectively.• Collaborated with cross-functional teams (e.g, technical support, development, operations) to drive incident response processes and improve service delivery.

Shivaji University, Kolhapur

Diploma of Education

Mathura High School, Ichalkaranji

SSC

Tilak Maharashtra Vidyapeeth, Pune

Bachelor of Arts - BA