Sai Phalke
Senior Data Analyst | Business Intelligence Engineer | AI Automation | Driving $6M+ Cost Savings Through Data-Driven Solutions
- Role
- Senior Ai Analyst at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sai Phalke
Senior AI & Data Analyst | Driving Scalable Solutions with Generative AI, Data…
Experience
Senior Ai Analyst
Apr 2024 — Present · Bellevue, WA, US
Led Customer Sentiment Driven Quality (CSDQ) automation initiative using Generative AI, prompt engineering, and NLP to analyze customer-agent interactions, scaling evaluation coverage from 3% to 100% and saving hours annually• Improved chatbot routing accuracy by 90% through data-driven analysis of Conversational AI (CAI) system, identifying customer frustration signals and sales relevance patterns that contributed to 20% CSAT uplift• Built interactive Power BI dashboards visualizing agent performance metrics, routing accuracy, and sentiment trends, enhancing executive visibility and strategic decision-making• Collaborated with cross-functional teams of 5-8 stakeholders to define KPIs, validate insights, and integrate analytics into business workflows, aligning technical solutions with operational goals• Automated reporting pipelines using SQL, Python, and BI tools, enabling real-time insights and reducing manual reporting overhead by 40%• Mentored junior analysts and interns, delivered executive presentations to VP/CEO/SVP leadership, and conducted training sessions on Tableau, Power BI, and Alteryx best practices
Education
DePaul University
Master of Science (MS)
2014 — 2016
University of Pune
Bachelor of Engineering (BE)
2009 — 2013
Skills
- Visual Basic
- Scrum
- C
- Rup
- Microsoft Office
- Business Intelligence
- Leadership
- Public Speaking
- Agile Methodologies
- Management
- C++
- Emotional Intelligence
- Perforce
- C#
- Etl
- Sdlc
- Pl/Sql
- Alteryx
- Uml
- Data Analysis
- Rational Rose Enterprise Edition
- Customer Service
- Tableau
- Sql
- Visio
- Change Management
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