Grace S.

About Grace S.

I’m Grace, a dedicated professional with a unique blend of expertise in executive support, data science, and business strategy. With experience spanning administrative leadership and advanced analytics, I thrive at the intersection of operations, technology, and innovation. I’ve supported executives and teams by streamlining workflows, implementing automation, and driving efficiency through platforms like Zapier, Trello, and Salesforce. On the technical side, I hold a Certificate in Data Science and have hands-on experience with Python, R, SQL, Tableau, Power BI, AWS, and GCP, applying these tools to build machine learning models, conduct natural language processing, and deliver actionable insights. Currently pursuing my MBA in Entrepreneurship at William Jewell College, I’m passionate about building and scaling data-driven businesses. From entrepreneurial ventures like Bio+NXCare—a precision health SaaS concept—to community leadership as CEO of TDNT Social Services, I aim to create meaningful impact. Outside of work, I enjoy modeling, photography, language learning (Spanish, Haitian Creole, Mandarin, and French), and faith-driven study. Always eager to connect and collaborate, I welcome opportunities to merge business, data, and innovation into solutions that drive real change.

Experience

1. Independent Contractor

   Upwork

   Jun 2018 — Present · FL, US

   Coordinated and managed the scheduling of 100+ appointments, 30+ meetings, and 5 events with meticulous attention to detail, resulting in a 95% on-time attendance record for all high-profile client engagements. Provided comprehensive virtual assistance to clients, managing schedules, emails, and project coordination, achieving a 95% client satisfaction rate. Revamped task management processes by integrating Zapier, Monday.com, Google Calendar, Trello, and Slack (among others) resulting in a 20% increase in task completion efficiency. Automated routine administrative tasks using advanced tools and software, saving clients an average of 10 hours per week. Designed, executed, and optimized targeted ad campaigns tailored to key demographics, achieving a 40% increase in click-through rates (CTR) and reducing cost-per-click (CPC) by 20%.

Education

• Palm Beach State College

  Associate's degree

• Oneday

  Master of Business Administration - MBA, Entrepreneurship/Entrepreneurial Studies

• University of South Florida

  Bachelor’s Degree, Anthropology

• ENTITY Academy

  Certificate, Data Science