Sain R.
Revenue Operations & Customer Success Leader
- Role
- Customer Success Manager at Clever Real Estate
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sain R.
I partner with executive teams to scale revenue organizations by strengthening leadership, operational systems, and customer experience.My background spans sales, customer success, and operations, allowing me to connect frontline performance with strategic growth initiatives.Core Focus Areas:• Team leadership & performance development• Revenue operations & KPI architecture• Cross-functional alignment• Customer lifecycle optimization• Scalable systems design (HubSpot, telephony, SQL)Career Highlights:• Led 13-person CS organization through re-org while sustaining 80–85+ NPS• Improved lead conversion 67% MoM through reporting and workflow redesign• Contributed to 85% YoY growth in new channel• Increased personal sales performance 40% in five monthsI thrive in environments where people development and operational excellence drive sustainable growth
Experience
Customer Success Manager
May 2024 — Present
Lead a team of 4–13 direct reports across 8 distinct functions, including integrating a sales-focused team into Customer Success-Maintain a world-class Net Promoter Score (80–85+), ensuring consistently excellent customer experiences at scale-Direct major team re-orgs, driving alignment, role clarity, and continuity during periods of organizational change-Analyze rep performance and client lifecycle data to identify bottlenecks, enabling targeted coaching and process improvements-Balance strategic leadership with operational execution, ensuring team output consistently aligns with broader company goals.
Education
Auburn Mountainview High School
High School Diploma
2014 — 2018
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