Darpan Saini

About Darpan Saini

IT & Infosec Professional and Business leader with 25+ years of global experience in Delivery, Operations, Program Management, Transformation, Governance, Relationship management. Managed large captive and 3rd Party IT Services in Onshore - Offshore models. I have been a trusted partner to global customers across North America, Europe, Asia and Middle East across industry verticals – BFSI, Telecom, Healthcare and ENU. Specialize in establishing new IT Services organizations, rapid growth and transforming existing services using People/Process/Platform/Partner levers. Define strategy & roadmap to deliver improved value of IT through benchmarked Cost, Quality, enhanced CSAT/NPS.Built and lead high performing global teams ( 350+), maintaining highest engagement levels, mentoring staff to help achieve career objectives. Have record of excellence and award winning performance in most organizations.

Experience

1. VP IT Service Delivery & Business Relationship Management

   Vodafone

   Sep 2015 — Present · Pune, IN

   In last 8 years driven business growth at 35% CAGR from to FTE, Consistent Improvement in CSAT to 8+ and NPS to 6.5, Average Savings at 130% of target, 50% improvement in demand fulfillment time through demand factory model. Award winning contribution in streamlining financial governance leading to better forecasting and improved C Level CSAT. Lead 100M Euro portfolio of accounts (Vodafone Markets) delivering IT and Network services, Manage C level relationship. Define and run operational & financial Governance, demand factory. Service includes Infrastructure management, Networks, Application Operations, Application Development, Testing, BI, Security, Office IT & Service desk. Built BRM function at offshore, set vision and direction, devised and implement function roadmap, remodeling service delivery process, practice and KPIs. Delivered simplification, standardization and automation in governed processes – Demand management, Business case development, BC Approvals, Account management and financial governance.

Education

• APMG

  ITIL V3 Intermediate, Service Design, Service Strategy

  2011 — 2011

• ISACA

  CISA, Information Security

  2010 — 2010

• JD Tytler, New Delhi

  Senior Secondary

  1980 — 1992

• Indian School of Business

  General Management, Business Management

  2007 — 2007

• Board of Technical Education, Pusa Polytechnic

  Diploma, Electrical Engineering

  1992 — 1995

Skills

• IT Management
• Outsourcing
• Disaster Recovery
• Compliance
• IT Governance & Strategy
• Supplier Sourcing
• Organizational Leadership
• Program Management
• IT Operations
• Infrastructure
• Strategy
• Team Management
• Enterprise Software
• Iso 27001
• Management
• Enterprise Systems
• Service Delivery
• IT Service Management
• Change Management
• Crm
• Itil
• Data Center
• IT Transformation