Sainath Kaitalapuram

Experience

1. Ams Service Manager

   NTT DATA Business Solutions

   Dec 2023 — Present · Hyderabad, IN

   As an AMS Service Manager, I am responsible for managing a portfolio of AMS engagements across the globe with a focus on incident and problem management. My key priorities include driving operational efficiencies and delivering business value through effective incident and problem management practices, aligned with the ITIL framework. By implementing streamlined processes and leveraging best practices from ITIL, I aim to reduce downtime and enhance overall service quality. Collaboration is essential to my role, and I work closely with cross-functional teams to ensure seamless communication and alignment on key initiatives. I actively foster a team-oriented environment that encourages knowledge sharing and joint problem-solving, which contributes to our collective success and operational effectiveness. Additionally, I am accountable for driving continuous service improvement within the incident management process and supporting major incident management across AMS engagements in collaboration with the NDBS offshore team. By leveraging the strengths and expertise of my team, we aim to enhance service delivery, achieve optimal outcomes, and create lasting business value.

Education

• Osmania University

  Bachelor of Commerce (B.Com.)

  2003 — 2006

• Osmania University

  Master of Business Administration (M.B.A.)

  2007 — 2009