Saina Dhingra

About Saina Dhingra

Strategy and Technology Consultant with 6 years of experience at top consulting firms like including Accenture, Deloitte, and Cognizant, serving Healthcare clients such as Health Plans, Providers, Pharmacies & State Health Authorities. Demonstrated leadership skills with proven expertise in Revenue Cycle Management, Medicaid Fund Allocation, Gen AI Use cases and Process Assessment. Delivered impactful results, including enhanced process efficiency and excellence, improved cash flow, reduced billing days etc.

Experience

1. Team Lead

   Accenture Strategy & Consulting

   Jan 2024 — Present · Delhi, IN

   Worked on Optimization of Payer Operations with Gen AI and Process Automation enabled solutions to improve handling time o Conducted process assessments of payer operations with high handling times and significant FTEs involvement, including Group and Member Enrolment, Benefit Setup and Maintenance, Member Contract Drafting, and Claims Inquiry Handling o Identified technology levers such as Generative AI, Business Rules, and Process Automation to design future-state workflows, estimating a ~50% reduction in average handling time across key payer processes o Gathered detailed requirements, including Functional Requirement Documents and UI mock-ups, for the development of Generative AI-based solutions to address operational inefficiencies and enhance process outcomes across multiple clients o Led two teams (of 2/3 team members each) to deliver Generative AI proof-of-concepts for client pitches and sales

Education

• Goa Institute of Management (GIM)

  Master of Business Administration, Health/Health Care Administration/Management

  2017 — 2019

• Hindu College, University of Delhi

  BSc(H), Zoology/Animal Biology

  2014 — 2017