Saim Siddiqui
IT Engineer ll @UnitedMasters |Prev @Blueprint Medicines,Bachelors in CS | Brandeis University’25
- Role
- Information Technology Technician at Brandeis University
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Saim Siddiqui
Experienced IT professional with a solid foundation in Computer Science and a proven ability to troubleshoot complex hardware, software, and network issues. Skilled in handling a high volume of support tickets, delivering timely and effective resolutions while maintaining a strong focus on user satisfaction. Knowledgeable in scripting and utilizing Linux to identify device-level issues, perform diagnostics, and facilitate communication with network systems.Proficient in SQL, Python, JavaScript frameworks, and Microsoft Power Automate, with a track record of streamlining workflows and enhancing system efficiency. Highly organized and adaptable, capable of managing multiple priorities in fast-paced environments. Recognized for collaborative work supporting digital conference setups and providing faculty-focused technical assistance. Self-motivated and continuously seeking ways to apply technical knowledge to solve problems and create value.
Experience
Information Technology Technician
Jun 2023 — Present · Waltham, MA, US
Utilized remote support tools like TeamViewer and Zoom to assist users with technical issues and troubleshoot problems remotely- Conducted network connectivity checks using ClearPass or similar tools to verify user internet connections and diagnose connectivity issues- Provided comprehensive technical support through telephone, in-person, online, and remote channels, ensuring accessibility and convenience for users- Demonstrated expertise in troubleshooting device-specific issues on both Mac and PC platforms, including network connectivity, software installation, and virus removal- Conducted reimagining and software reboots for Macs and PCs, resolving complex technical problems and optimizing system performance.
Education
John Dewey Highschool
Advanced High School Diploma, Computer Science
Brandeis University
Bachelor of Science - BS, Computer Science
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