Saima Khatoon Ahmed
Associate Manager – Quality at HCLTech | LSSGB & ITIL4 Certified | Excel Expert | Audit Specialist | Leading with Data & Purpose
- Role
- Associate Manager at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Saima Khatoon Ahmed
Experienced Quality Leader with 6+ years in service excellence, specializing in driving customer satisfaction, conducting audits, and delivering continuous improvement across service desk operations. Currently working as an Associate Manager at HCLTech, I’m passionate about building efficient processes, aligning teams with performance goals, and transforming insights into impactful results. Certified in Lean Six Sigma Green Belt and ITIL4, I bring strong expertise in CSAT management, RCA, stakeholder collaboration, and reporting. I thrive in fast-paced environments where quality, communication, and continuous learning are key to success.
Experience
Associate Manager
Apr 2024 — Present · IN
Education
Indira Gandhi National Open University
Master of Computer Applications - MCA, Computer Science
2020 — 2023
University of Lucknow
IT College - Bachelor of Science - BS, Mathematics
2015 — 2018
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