Saima A.
Senior Operations Associate (New Member) @NOCD
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WORK HISTORY
Senior Operations Associate (New Member) @NOCD
Optimized onboarding processes and client workflows, improving completion rates by 30%.• Managed high-volume client support queues (150+ weekly) with 95%+ SLA adherence and 90%+ satisfaction.• Partnered with finance and intake teams to reduce scheduling mismatches and billing discrepancies by 20%.• Launched re-engagement campaigns through email/SMS channels to recover inactive clients.• Supported cross-department process audits, identifying areas to streamline communication and service delivery.
EDUCATION
St. John's University, The Peter J. Tobin College of Business
B.S., Management
SKILLS
ABOUT SAIMA A.
I bring structure and clarity to complex operations in financial services and banking. With 15+ years leading teams, streamlining workflows, and managing high-volume client processes, I specialize in improving efficiency, reducing errors, and ensuring compliance.I’ve successfully optimized loan and client onboarding, implemented reporting and workflow systems, and coordinated cross-functional teams to deliver consistent results. Colleagues rely on me to turn challenges into organized, repeatable solutions while supporting senior leadership and enhancing the client experience.I thrive in fast-paced environments where operational excellence, process improvement, and stakeholder coordination are essential. I’m passionate about aligning people, process, and performance to drive reliable outcomes.
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