Sailik Mukherjee
Software Implementation Project Manager @UL Solutions
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WORK HISTORY
Software Implementation Project Manager @UL Solutions
Paris, FR
Deployed supply chain and regulatory compliance-based software enterprise SaaS contracts (Hosted and On-prem projects) across EMEA, US, AsiaImplemented governance with SLA/KPI dashboards, steering committee meetings, growth in adoption metricsManaged product release and deployment phases using Agile/Scrum methodologies, coordinating support teams using ticketing system to deliver releases on scheduleDelivered projects with focus on scope, risk tracking and budget managementDelivered projects on new client onboarding, upgrading existing client systems, product and module-based trainingWorked with cross-functional teams of 30+ members from Product, Development, Sales, and Regulatory, managing collaboration across regions
EDUCATION
SKEMA Business School
Master’s Degree, Msc Digital Marketing, Masters in Management-Programme Grande Ecole
West Bengal University of Technology, Kolkata
Bachelors in Technology (B.Tech), Applied Electronics and Instrumentation Engineering
SKILLS
ABOUT SAILIK MUKHERJEE
Experienced in global SaaS delivery, I bridge the gap between IT services and business value — delivering projects on time, within budget, and aligned with client outcomes.As a Software Implementation Project Manager focused on service delivery excellence and leadership, I manage complex, multi-country software deployments while ensuring long-term client success. I have delivered high-quality services meeting SLA and KPI targets across the USA, Europe, and APAC (Japan, Thailand, China) as well as Dubai.Core strengths: Team Leadership & Cross-Functional Management Global Service Delivery (US, EMEA, APAC, Dubai) SLA, KPI Tracking & Governance Reporting🤝 Stakeholder & Vendor Management Change Management & Continuous Improvement SaaS Deployment, Onboarding & Post-Go-Live Support Executive Communication & Client Relationship BuildingI’m passionate about bridging technology and business value — delivering services that are seamless, efficient, and client-first. Open to opportunities in Service Delivery, SaaS Operations, ITSM, and IT Operations Management.
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