Sailaja B

About Sailaja B

With over 20 years of experience in IT Service Delivery, Operations Leadership, and Product Management, I excel at driving innovation, digital transformation, and operational excellence. Adept at leveraging ITIL/ITSM frameworks, Agile methodologies, and cloud technologies (AWS/Azure), I have a proven record of enhancing user experience and delivering results in complex global environments. Additionally, I have led high-performing teams to achieve operational excellence through process optimization, incident management, and automation.Motto:\"Everything is about the User Experience (UX)—how can we make it even better?\"Areas in Technology : Delivery Management, ITIL /ITSM (Service Management) & Product Management, Agile Methodologies, Change/Release Management, Dev Ops PMO/Governance, Cloud Computing (Azure/AWS Services) etc.Process Automation: Streamlining operations using tools such as Automation Edge, Automation Anywhere, and other RPA solutions.CORE COMPETENCIES : • IT Service Delivery & Operations Management (Clarify, HPSM, BMC Remedy, ServiceNow)• Program & Product Management• Intelligent Automation - RPA/Chatbots• Solution Architecture & Enterprise Application Development• Cloud Technologies (AWS/Azure)• Infrastructure & Application Migrations• Change/Release Management• Quality Assurance (Testing)• Agile Methodology & DevOps• Stakeholder & Vendor Management

Experience

1. Assistant Vice President, IT

   Genpact

   Jun 2021 — Present · Hyderabad, IN

   Assistant Vice President, ITExperienced Technical Delivery and Operations Lead with 20+ years of rich experience in IT Service management, Cloud/On-Premises Infrastructure Management, End to End Delivery, Program Management and demonstrated history of working in the information technology and services industry. Skilled in ITIL/ITSM, Service Delivery, Operations Delivery, Change and Configuration Management, Project Management and DevOps. Possess unique blend of communication skills, creative writing, networking skills and Project management expertise.

Education

• Sri Venkateswara University

  M.Sc, Computer Science

  1999 — 2001

Skills

• Project Management
• Databases
• Sdlc
• Solution Architecture
• IT Operations
• .net
• Amdocs Crm Architect
• Requirements Analysis
• Pre-Sales
• IT Service Management
• Analysis
• Service Delivery
• IT Management
• Microsoft Sql Server
• Software Project Management
• Crm
• Itil
• Vendor Management
• Customer Relationship Management (Crm)