Sai Kiran Kasireddy

Process Developer - Qa @Genpact

Lucknow, IN

Analyze Binding New Mail requests and ensure accurate routing through professional tools, maintaining compliance and operational efficiency.• Review team outputs for accuracy, SLA adherence, and compliance, identifying process gaps and providing structured feedback to reduce rework.• Escalate unclear or incomplete requests to brokers/underwriters and collaborate for timely resolution.• Support knowledge sharing and SOP updates to drive continuous process improvement.• Audit user-processed requests and create Excel dashboards for performance tracking, reporting, and actionable insights.• Actively upskilling in Power BI, SQL, and Lean Six Sigma to integrate analytics with operational processes and decision-making.Key Achievements:• Maintained high accuracy and SLA compliance across all processed requests.• Best Employee – Q3 2025 for consistent performance and quality service delivery• Contributed to process optimization initiatives, improving turnaround times and minimizing rework.• Recognized for detailed analysis, problem-solving, and enhancing process reliability within the Lucknow team.