Anantha Saikiran
Financially Savvy Quality Professional | Leveraging Data to Boost Revenue & Service Standards
- Role
- Customer Support Specialist Ii at GHX India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Anantha Saikiran
my work formula: conversations, data and teamwork driving better business.Starting as a customer support rep, I learned the front line of e-commerce at Amazon. Curiosity pushed me into risk management, then quality analytics at Reliance Retail, where I now:• Audit monthly cases, pinpoint root causes, and guide agents back on track.• Shape SLAs that balance speed with care, keeping CSAT steady while refunds flow smoothly.• Build Power BI dashboards that turn raw tickets into clear stories for senior leaders.• Train new hires on tools like Kaptur & OMS, making sure they can solve buyer issues in six crisp steps.• Use 5 Whys, 5 S and continuous improvement loops to trim waste and raise accuracy.My academic path—PGDM (Finance/HR/IT) and B.Com top marks in Management Accounting—means I see every process in rupees and paise as well as smiles and starsOutside the screen you’ll find me sketching cricket scorecards or reading about behavioural economics. If you’re after someone who links finance sense with customer heart, drop me a message. Let’s build something worth talking about.
Experience
Customer Support Specialist Ii
Mar 2025 — Present · Hyderabad, IN
Education
Synergy School of Business Skills
Master's degree, Finance, General
Degree students jobs
Bachelor of Commerce - BCom, Accounting
St Francis junior Xavier college
Commerce, Accounting
Synergy School of Business
Finance, finance
2016 — 2018
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