Saikiran Swathini
Support Representative @Redwood Software
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WORK HISTORY
Support Representative @Redwood Software
Hyderabad, IN
EDUCATION
Kshatriya College of Engineering
Bachelor's degree
ABOUT SAIKIRAN SWATHINI
I’m a passionate and detail-oriented Technical/Application Support Engineer with 3+ years of hands-on experience in L2/L3 support, incident resolution, and production issue analysis. My core strengths lie in SQL troubleshooting, Unix/Linux operations, and ITSM tools like ServiceNow and Jira. I’ve worked closely with global clients to resolve real-time system issues, manage access-related incidents, and ensure resolutions within SLAs.🧠 I take pride in debugging complex issues, performing RCA documentation, and supporting smooth business operations during rotational and night shifts. Currently seeking opportunities in roles such as Technical Support Engineer, Application Support, Infra Support, or SRE where I can contribute to stability, reliability, and seamless user experience. Open to relocation | Night shifts | Ready to upskill in cloud tools like AWS.
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