Sai Kavitha Krishnaiyengar
- Role
- Director - Support Engineering at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sai Kavitha Krishnaiyengar
Sai Kavitha is a global delivery business leader with over 25 years of experience in the…
Experience
Director - Support Engineering
Jul 2019 — Present
Regional Accountability – Connected Customer Experience for Digital Transformation Platform – India Data and AI Global Accountability – Connected Customer Experience for Governance Platform Focus is to deliver on our Connected Customer Experience for Data and AI business. We primarily deliver technical support to our large base of customers from across the spectrum of industry. Leading the Customer Support Engineering for India Data and AI business to deliver world-class support with a customer obsessed team of deeply technical and highly motivated support engineers. Role Charter includes and exceeds- Delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience- Effectively partner across our global organization to achieve our organization priorities and delight customers who need support across range of Azure services- Partner with field support, sales team, engineering groups, and several internal stakeholders at Senior Leadership level. Provide global leadership and coordination in Customer Feedback, Hiring, Readiness, and collaboration with Azure Engineering- Strong understanding of Data / Cloud / OnPrem /Services environment- Drive for solid outcome that requires clarity in communication, setting challenging goals for portfolio of products delivery, and pursue the same with passion and energy.
Skills
- Strategy
- Requirements Analysis
- People and Talent Development
- Strategic Leadership
- Leadership
- Enterprise Content Management
- Software Development
- Vendor Management
- Test Automation
- Networking
- Management
- System Deployment
- Software Project Management
- Software Documentation
- Technical Writing
- Diversity & Inclusion
- Product Development
- Business Analysis
- Coaching and Mentoring
- Integration
- Technical Documentation
- Apis
- Program Management
- Pre-Sales
- Enterprise Software
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