Sai Kausik S
All things support at Kula
- Role
- Senior Technical Account Manager - Premium Support at Kula
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Sai Kausik S
I am customer-obsessed Technical Support and Product Specialist with 6.5+ years of…
Experience
Senior Technical Account Manager - Premium Support
Dec 2024 — Present · Chennai, IN
As a Senior Technical Support Engineer at Kula.ai, I served as the key point of contact for enterprise customers, owning the post-sales relationship and ensuring seamless product adoption and support. I worked closely with cross-functional teams to deliver strategic solutions and drive long-term customer success.Key Responsibilities:Managed and nurtured enterprise-level accounts by understanding customer goals and aligning them with Kula’s product capabilities.Delivered ongoing strategic consultation and technical guidance to boost adoption, resolve challenges, and enhance customer experience.Led onboarding and enablement sessions for new customer stakeholders, ensuring smooth implementation of Kula’s talent engagement platform.Collaborated with product and engineering teams to provide structured feedback and influence feature prioritization based on customer needs.Proactively identified and mitigated potential issues by monitoring key account health metrics and driving customer-focused resolutions.Supported internal operations by mentoring team members and contributing to knowledge-sharing initiatives to elevate overall support efficiency.Played an active role in cross-functional projects aimed at improving workflows, automation, and customer engagement strategies.
Education
SRI KRISHNA COLLEGE OF ENGINEERING AND TECHNOLOGY
Bachelor of Engineering - BE, Computer Science
2017
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