Saikat Rakshit
- Role
- Manager, Customer Success Management at PhaseZero.ai
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Saikat Rakshit
14+ years of experience as IT consultant with expertise in Application Maintenance and…
Experience
Manager, Customer Success Management
Jan 2020 — Present · Bangalore, IN
Worked closely with the Customers to provide them with digital solutions for the web portal\\\\n•Developed IT policies and procedures to ensure that the department operates effectively and reliably\\\\n•Developed guides for users and technical personnel, such as FAQ documents or employee handbooks for IT department personnel\\\\n•Reviewed customer requests with technical support, or Product Management and act as necessary\\\\n•Scheduled regular reviews with customers to ensure best use of our product\\\\n•Managed a team of product technical support engineers for resolving customer escalations while maintaining SLA\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Dr. Virendra Swaroop Public School, Cantt, Kanpur
CISCE, Science
1991 — 2001
Maharashtra Institute of Technology
Executive MBA, Project Management
ICFAI Tech
Bachelor of Technology (B.Tech.), Computer Science Engineering
2003 — 2007
Dr. Virendra Swaroop Public School, Cantt, Kanpur
CISC, Science
2001 — 2003
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