Saikat Mitra
Vice President - Head of Global Ads Customer Support & Experience
- Role
- Vice President Customer Experience at Google
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Saikat Mitra
Current: Head a global team to re-imagine Customer Experience with AI and support…
Experience
Vice President Customer Experience
Apr 2024 — Present
Education
South Point High School
High School/Secondary Diplomas and Certificates
1976 — 1991
Jadavpur University
Bachelor of Engineering, Electrical Engineering
1991 — 1995
Indian Institute of Management Bangalore
LEADOR, Business Administration and Management, General
Duke University
Executive Leadership Development Program
2007
San José State University
MBA, Strategy & Globalization
2001 — 2003
Skills
- Consulting
- IT Service Management
- Outsourcing
- Enterprise Resource Planning (Erp)
- Offshoring
- Management
- Sdlc
- Solution Architecture
- Software Development Life Cycle (Sdlc)
- Customer Relationship Management (Crm)
- Business Process
- Business Process Re-Engineering
- Erp
- Pmo
- Pmp
- Leadership
- Program Management
- Pre-Sales
- IT Operations
- Bpo
- Software Project Management
- Crm
- Itil
- Software Development
- Project Management
- Enterprise Software
- Enterprise Architecture
- Data Modeling
- Oracle Applications
- Oracle E-Business Suite
- Business Intelligence
- Data Transformation
- Oracle
- Requirements Analysis
- Team Management
- Cloud Computing
- Managed Services
- Product Lifecycle Management
- Knowledge Management
- Vendor Management
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