Saikat Saha

About Saikat Saha

I help organizations turn complex business challenges into secure, scalable, and intelligent ServiceNow solutions.As a Certified Technical Architect (CTA) and trusted advisor with 11+ years of experience, I bridge the gap between business goals and platform architecture. My journey from developer to global consultant has given me end-to-end experience designing platforms that are reliable, compliant, and built for long-term growth.My work spans client-facing advisory, hands-on implementation, and enterprise architecture - helping organizations design and scale cyber, risk, and operational workflows across ServiceNow. I enjoy turning complex problems into sustainable solutions teams can trust and scale, while helping organizations evolve their ServiceNow platform responsibly - including adopting AI in a secure, scalable way. Current FocusHelping enterprises design and adopt AI-enabled workflows in a practical, secure, and responsible way by: • Embedding Generative AI and Now Assist into ITSM, GRC, and SecOps workflows to improve efficiency and decision-making • Exploring ServiceNow’s AI capabilities to connect native and third-party LLMs for summarization, classification, and conversational support • Designing intelligent workflow patterns that support automation and agent-based operations • Leveraging Predictive Intelligence for smarter incident routing, risk scoring, and compliance automation • Ensuring AI adoption aligns with enterprise governance, security, and risk controls Core Expertise • GRC / IRM: Policy, Risk, Audit, Privacy, and Third-Party Risk (VRM/TPRM) • SecOps: Security Incident Response (SIR), Vulnerability Response (VR), and threat integrations • ITSM & CMDB: CSDM-aligned architecture and strong data governance • Platform Engineering: Scoped Apps, Domain Separation, Integrations, and performance optimization How I WorkI combine the technical depth of a CTA with the mindset of a consultant and advisor - balancing strategic guidance with hands-on delivery. I focus on business outcomes, risk reduction, and long-term platform strategy rather than just implementations. Whether it’s a global transformation, platform modernization, or preparing for AI adoption, my goal is to build solutions that are secure, scalable, and future-ready.🤝 Let’s ConnectI enjoy collaborating with leaders and teams building next-generation ServiceNow platforms, especially across GRC, SecOps, and AI-driven enterprise workflows.Outside work, I enjoy salsa dancing and staying active - it keeps me energized and creative.

Experience

1. Infra Architect Grc Irm Process Consultant Strategic Advisor to Business & Delivery

   Cognizant

   Jun 2025 — Present · Bengaluru, IN

   Serving as an Enterprise Solution Architect and GRC/IRM Process Consultant, bridging business objectives with ServiceNow platform capabilities. Leading the design and advisory for scalable, risk-aligned solutions across compliance, controls, and audit use cases. Acting as a key interface between business stakeholders and delivery teams to ensure successful implementation of governance workflows and strategic risk initiatives.Core Duties- Driving platform strategy, configuration reviews, and roadmap planning for IRM/GRC implementations- Leading discussions with business teams to translate regulatory and compliance needs into platform workflows- Supporting assessments, attestations, and control frameworks using ServiceNow IRM modules- Ensuring alignment between delivery activities and evolving risk/compliance requirements- Providing architectural guidance across platform capabilities, integration points, and governance standards.

Education

• Sri Krishna Mission School

  TBSE

  2005

• Vellore Institute of Technology

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering (ECE)

  2010 — 2014

• Hindi Higher Secondary School

  CBSE (AISSCE 2010), PCMB

  2010

• Bharatiya Vidya Bhavan

  CBSE (AISSE 2007)

  2007

Skills

• Communication
• Microsoft Sql Server
• Angularjs
• Asp.net Mvc
• Javascript
• Management
• Query Writing
• Windows Communication Foundation (Wcf)
• Mvc
• Visual Studio
• Leadership
• Language Integrated Query (Linq)
• Servicenow
• Microsoft Word
• .net Framework
• C#
• .net
• Oop
• Sql
• Asp.net
• Doer
• Data Structures
• Css
• Web Services
• Presentation Skills
• C
• Programming
• Market Research
• Soft Skills
• Software Development Life Cycle (Sdlc)
• Asp.net Web Api
• Teamwork
• Team Management
• Html
• Databases
• Public Speaking
• Visual Basic .net (Vb.net)
• Microsoft Excel
• Powerpoint
• Microsoft Office