Saikat Mitra

Chief Customer Engagement Officer - Cerillion

Role
Chief Customer Engagement Officer at Cerillion Technologies
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Saikat Mitra

A dynamic leader with 30 years+ of experience in the Telco & IT industries. A strategic thinker, with experience of general management, sales, delivery, product management, r&d, operations management, crisis and turnaround management. Business experience of engaging with most of the Tier-1/Tier-2 Operators/Customers across Europe, North America, Latin America, APAC and EMEA. Plan and support organic/ inorganic growth of business by evaluating & spearheading M&A; Versatile change management and transformation specialist, deploy lean and agile principles for improvement in margin/ EBITDA; develop customer relations for enhanced CSAT and lead large geographically dispersed teams with outstanding ESAT scores.

Experience

  1. Chief Customer Engagement Officer

    Cerillion Technologies

    Sep 2023 — Present · IN

    Responsible for business growth and successful customer engagements globally

Education

  • Utkal University

    Master of Computer Applications (M.C.A.), Computer Science

  • Don Bosco

    High School

Skills

  • Bss
  • Lte
  • Gsm
  • Agile Methodologies
  • Open Source Software
  • Telecommunications

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