Saikat Mitra
ServiceNow Solution Consultant || Ex TCSer ||Ex CTSer || CIS - CSM || CAD || CIS PA || CIS ITSM || CSA || PSM 1 || ITIL || 5x SNOW Mainline || 5x SNOW Micro Certs
- Role
- Senior Consultant at Deloitte
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Saikat Mitra
10 years of experience in Service Now. Total IT experience is 13 years 7 months.• Have experience in working as a Support Executive, Developer, Tester and Technical Lead in Service Now domain.• Proposing and implementing an automation plan for a better user-friendly interface and effort reduction in the best interest of the project.• Experience in working on CSDM(Common Source Data Model) and catalog item design and flow designer/workflow as a developer.• Experience in setting up and building the Google Map feature of Service Now from the scratch.• Experience in several Service Now modules (Client Script, Data Policy, UI Policy, Script Include, Business Rules, Reports and Dashboards).• Experience in handling defects and effective root cause analysis.• Have knowledge of working in several versions of Service Now (From Geneva till Quebec now).• Have knowledge in Scrum Methodologies (PSM 1 Certified from Scrum.org).• Experience in team leading, requirement gathering, technical design, solution implementation, code review and documentation.
Experience
Senior Consultant
Aug 2025 — Present · Kolkata, IN
Education
West Bengal University of Technology, Kolkata
B.TECH, Computer Science
2007 — 2011
Behala Aryya Vidyamandir
Science, High School
1994 — 2007
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