Saikat Chakraborty
Vice President Head of Operational Excellence Talent Acquisition @HSBC
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WORK HISTORY
Vice President Head of Operational Excellence Talent Acquisition @HSBC
Hyderabad, IN
Leading operational excellence initiatives for HSBC’s Global Talent Hub (GCC), focusing on process transformation, service optimization, governance frameworks, and scalable operating models supporting global talent acquisition and HR operations.
EDUCATION
University of Kolkata (2003)
Bachelor of Science (B Sc), Science
Welingkar Institute of Management
Postgraduate Degree, Business Administration
ABOUT SAIKAT CHAKRABORTY
GBS & GCC transformation and service delivery leader with 20+ years building, transitioning, and scaling multi-tower Shared Services and Global Capability Center (GCC) operations for Fortune 500 enterprises across APAC, Americas, and Europe.I specialize in converting complex, multi-country environments into predictable, high-performing delivery engines through strong governance, data-backed decisions, and measurable business outcomes.TRACK RECORD→ Led $6M P&L operations managing 650+ FTEs → Orchestrated 15+ global GBS and GCC transitions valued at $25M-$60M TCV with 100% go-live success and zero business disruption→ Delivered $2.8M+ cumulative savings through Lean Six Sigma, automation and AI-enabled optimization→ Achieved 33% productivity improvement and 8-10% annual cost reduction→ Maintained 98%+ client satisfaction and NPS above 8CORE EXPERTISEService Delivery LeadershipLed large-scale operations across Trust & Safety, Ads/Malware Review, and Secure Application Compliance—managing 650+ FTEs with full P&L ownership in regulated, high-volume environments.GBS & GCC Setup | Global TransitionsArchitected and executed end-to-end GBS and GCC setups, expansions, and operating-model migrations across HR, Finance & Accounting, Supply Chain. Led 15+ global transitions spanning North America, Europe, and APAC—owning due diligence, solution design, knowledge transfer, BCP, governance, and steady-state handover.Performance & TransformationDelivered consistent cost optimization (8-10% annually) and throughput gains via Lean Six Sigma, automation, and workflow redesign. Partnered with engineering teams to deploy AI/LLM solutions, boosting productivity by 33% and reducing manual workload by 17%.Governance & Risk ManagementEstablished SLA/KPI frameworks, executive dashboards, and governance cadences ensuring delivery stability, compliance, and predictable business outcomes across distributed operations.LEADERSHIP APPROACHI build high-trust cultures where global teams align to shared performance outcomes through transparency, structured governance, and collaborative problem-solving. Focus: sustainable operational excellence over short-term wins.Certifications: PMP® | PMI-ACP® | Lean Six Sigma Black Belt
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