Saikarruna Pinnapala
Journal Manager | Academic Publishing Specialist | Content Operations | Process Excellence | Gen AI in Publishing | Stakeholder & Author Engagement
- Role
- Journal Manager at Elsevier
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saikarruna Pinnapala
A high energy and results-driven professional with over 13 years experience in both mid…
Experience
Journal Manager
Aug 2022 — Present · Chennai, IN
I am an experienced Journal Manager and Content Operations Specialist in the academic publishing industry, passionate about delivering content growth, workflow standardization, and exceptional author and editor experiences.With a strong track record in accelerating publication pipelines, ensuring compliance with global publishing standards, and driving continuous process improvements, I specialize in: End-to-end journal management, including issue delivery, backlog clearance, and new journal launches. Stakeholder and author management, ensuring high CSAT and maintaining research integrity. Leveraging Gen AI and advanced analytics to optimize workflows, reduce turnaround times, and enhance operational efficiency. Mentoring teams to build an inclusive, agile, and learning-centric culture in a hybrid work environment.Key Achievements: Achieved 22% growth in OA revenue and 5.7% article growth while maintaining quality and compliance. Reduced production speed from 11.7 to 10 days and maintained 94%+ CSAT with authors and editors. Successfully managed multiple journal transitions and launches while driving team engagement and continuous improvement initiatives.I am deeply committed to bridging operational excellence with customer-centric service, ensuring every manuscript we handle contributes meaningfully to the global research community.
Education
Shrine vailankanni higher secondary school
Computer Science
2007 — 2015
Ethiraj College For Women
Bachelor's degree
2002 — 2005
Skills
- E-Commerce
- Team Management
- Customer Service
- Training
- Customer Satisfaction
- New Business Development
- Call Centers
- Business Development
- Vendor Management
- Member Relation Operations
- Customer Service Management
- Analytics
- Performance Management
- Crm
- Talent Acquisition
- Employee Relations
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